Business and Management

Students working in a classroom

Lean Organisation Management Techniques - Certificate

Recent findings from the Office for National Statistics (ONS) have shown that worker productivity has continued to steadily rise since 1959. However, there is more that businesses can do to maximise this productivity and minimise losses due to lost working days and other types of waste in a business environment. This course will equip learners with a detailed understanding of the lean management system and how to implement business improvement techniques and employ effective team work in a business.

  • Virtual College
  • Various
  • Level 2
  • Part Time

Information Advice and Guidance - Certificate

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

  • Virtual College
  • Various
  • Level 2
  • Part Time

Principles of Team Leading - Certificate

All businesses need good leaders in order to be successful, and an effective team leader will make sure that their team is happy and motivated within the workplace. This course will develop and improve your practical skills in order to become a successful team leader and improve the morale within a workplace. So whether you are hoping to progress to a team leading role in the future, or want more knowledge about how to progress in a current position, this qualification is the perfect place for you to start. This qualification is aimed at learners who wish to gain further skills to develop their careers and progress in the workplace. It is suitable for anyone who is new to a team leading role, or those who are hoping to become a team leader as they advance their careers.

  • Virtual College
  • Various
  • Level 2
  • Part Time

Digital Marketing - Certificate

The TQUK Level 2 Digital Marketing course is ideal for those who wish to develop their knowledge and understanding of Digital Marketing. The course is designed for those who desire to form a foundation due to little or no previous digital marketing experience.

  • Virtual College
  • Various
  • Level 2
  • Part Time

Principles of Customer Service - Certificate

To have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business issues professionally and courteously is an essential day-to-day task.

  • Virtual College
  • Various
  • Level 2
  • Part Time

Principles of Business Administration - Certificate

Develop an understanding of basic administration concepts and practices, review essential knowledge for daily and more complex administration tasks and Learn business and administration national occupational standards. You will explore different kinds of meeting and how to provide administrative support, also look at booking and confirming travel and accommodation, business diaries, office equipment, mail services and the importance of providing good customer service.

  • Virtual College
  • Various
  • Level 2
  • Part Time